Pharmacy Hub Prescribing Clerk



  • Job Title: Pharmacy Hub Prescribing Clerk
  • Responsible to: Healthwest PCN Board and own surgery
  • Accountable to: Prescribing Hub Pharmacy Technician
  • Location: Whiteladies Health Centre
  • Hours: tbc
  • Remuneration: tbc
  • Contract Type: Permanent

The purpose of the role is to work as part a team of prescribing clerks, with the support of pharmacy technicians, clinical pharmacists and GPs, in a prescribing hub for Healthwest PCN. The prescribing hub will manage all of the prescription requests for the 4 constituent PCN practices (Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre).

The aim of the prescribing hub is to maximise safe, cost effective best practice in prescribing to improve the quality of patient care. The post holders will help patients request and receive their prescriptions in a safe and timely manner.

The prescribing clerks will process prescriptions and provide an efficient and safe system of medication reviews, liaising with all relevant parties, including phone call contact with patients and other health care professionals regarding medication queries. The postholder will ensure all administration duties and patient requests are processed in accordance with practice policy.


Roles and Responsibilities

  • Process repeat prescriptions on a daily basis ensuring compliance with the prescribing hub protocols.
  • Ensure all current medication have relevant, current authorisations.
  • Promote cost-effective prescribing at the practice through switching drugs to the generic preparation when appropriate and encouraging the use of local primary care trust formulary medication choices.
  • Deal with prescription queries from a range of healthcare professionals including; GP’s, nurses, community pharmacists, nursing home staff as well as reception/administration staff at the practice.
  • Add new patient medication (appliances, simple moisturiser / barrier creams, stockings etc). Pass to registered GP for approval highlighting any concerns found, add relevant diary entries/recall. Liaise with patient via phone call, SMS or letter. Liaise with patient’s pharmacy regarding changes, if necessary.
  • Liaise with Pharmacies regarding monthly dosette box prescriptions.
  • Attend regular prescribing hub team meetings and practice meetings, as necessary.
  • Any other duties as reasonably requested.
  • The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification

Area Essential Desirable
  • Minimum of English & Maths GCSE ‘B’ or equivalent.
  • Medical Terminology Training.
  • Pharmacy Services or equivalent NVQ qualification.
  • Microsoft Office: Word, Excel & Powerpoint.
  • Previous experience of work within Primary Care, ideally as a Prescribing Clerk.
  • Knowledge of EMIS Web or other similar clinical system
Qualities & Attributes
  • Reliable, trustworthy & conscientious.
  • Polite & good mannered.
  • Smart, clean and well-presented appearance.
  • Enthusiastic and motivated.
  • Works well as part of a team.
  • Flexible approach to duties & working arrangements.
  • Takes a pro-active approach to delivering an excellent service
Skills & Abilities
  • Excellent attention to detail.
  • Excellent customer service skills.
  • Excellent verbal & written skills.
  • Good problem-solving skills
  • Ability to manage time & workload.
  • Ability to manage multiple tasks and conflicting demands.
  • Ability to work under pressure and maintain a professional approach.
  • Ability to work as part of a team.
Special Job Requirements
  • Ability to concentrate for prolonged periods of time.
  • Ability to deal with matters in a confidential manner.
  • Willingness to work additional hours to cover any holidays/sick leave of other staff.


The postholder will:

  • Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
  • Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.
  • The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation’s safeguarding protection policies and procedures.
  • Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources