PCN IT Administrator

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Role Summary

The PCN are looking to recruit a suitable candidate to fill a vacancy for the IT administrator role. The successful candidate will work as part of a team called the IT Hub, who provide technical support and digital development for four Bristol based GP practices that make up the Healthwest Primary Care Network (PCN):

• Pembroke Road Surgery
• Whiteladies Medical Group
• Students’ Health Service
• The Family Practice

IT Hub Overview

The IT Hub provide cover Monday to Friday during practice opening hours and report directly to the PCN’s Digital Transformation Lead, who manages the team.

Most IT systems that are used in general practice are supported by external dedicated support teams who manage the more technical aspects (hardware repair/replacement, network, updates, security).

The IT Hub are employed directly by the PCN to attempt to resolve issues before they’re escalated to support teams, which can potentially prolong the solution and reduce the ability for other staff to complete their workloads. Learning how to identify and resolve issues before escalation ensures that disruptions to patients and staff can be minimised as much as possible.

The IT Hub’s areas of responsibility include, but are not limited to:

• General IT support.
  • EMIS Web (electronic patient record system), Docman (document management), telephony, remote access, email, Microsoft Office 365, printers, PCs, laptops and third-party devices and software, password resets.
• Management of EMIS Web resources.
  • Protocols, templates, concepts, document templates, searches & reports.
• Clinical coding queries.
• Managing recalls and other PCN developed systems.
  • Chronic disease invites, diary recall, drug monitoring reminders, flu invites.
• Auditing and analysis of data.
• Designing and developing new systems to aid the PCN.
• Staff IT training.
• New starter and leaver protocols.
• Batch SMS campaigns and electronic mail outs.
• Website management.
• Smartcards.
• Software installations.
• Supporting research projects.
• NHS online access.
  • Staff and patient support.

IT Administrator Role Overview

IT qualifications are not essential, this is not a technical role, although some technical work may be required this role is primarily administrative. The PCN are supported by external teams who are ultimately responsible for all hardware and software issues that the IT Hub cannot resolve themselves. We’re not looking for someone who can take apart the server, but rather an individual who can quickly pick up new IT systems and develop into a more specialised role in IT administrative work that is specialised to general practice.

The IT administrator will be trained and supported by the IT Hub and assigned direct workload responsibilities that they will be required to complete on specific days/weeks each month. This will include admin tasks such as running recall searches, sending invites and processing blood pressure results.

They will also be assigned requests that come into the IT Hub from practice staff via telephone or a shared email address. Jobs will be prioritised based on urgency and assigned to the most appropriate IT Hub member based on their current location and previous experience with the issue or request.

The IT administrator will be based across multiple practices and may be required to travel between sites during the working day if an issue cannot be resolved remotely.
The candidate must be computer literate with an interest in both IT and administrative work; experience with Microsoft Office is preferable. Previous experience working in general practice and with EMIS Web is desirable.

The ideal candidate must be able to communicate and explain information in a way that staff of all technical abilities can understand, be able to complete their workloads in a timely manner and work well under pressure when required to complete time sensitive tasks.