PCN Administrator



  • Job Title: PCN Administrator
  • Responsible to: Healthwest PCN Board
  • Accountable to: PCN Manager
  • Location: Bristol
  • Hours: 20 hours per week
  • Remuneration: £22,500 - £24,000 pro rata dependent on skills & experience
  • Contract Type: Permanent

Primary Care Networks are collaborations between groups of practices to develop services to improve patient care and reduce health inequalities.
Healthwest PCN is a mature PCN in the heart of Bristol, comprising Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre, servicing over 70,000 patients.

We are looking for a highly motivated individual to help the PCN Manager and Clinical Director by providing efficient administrative support. 
The successful candidate must be capable of working independently and flexibly in responding to the developing nature of this role. The primary focus will be to support the delivery of the contractual requirements of the Primary Care Network Directed Enhanced Service, encompassing reconciling Additional Roles Reimbursement Scheme payments, monitoring practice performance on Impact and Investment Fund targets, aiding the PCN Manager in the on-going recruitment of ARRS roles and aiding the development and delivery of projects to help reduce health inequalities and improve the service offered to patients. 

Once fully trained, there is the option of remote working for the successful candidate, though some on-site days will be required on an adhoc basis. 


Roles and Responsibilities

Administrative Support

  • Provide administrative support to the PCN Manager and Clinical Director
  • Run data and produce reports on a monthly basis to monitor practice performance against IIF targets
  • Assist in the reconciliation of payments using Quickbooks and Excel
  • HR administration support
  • Assist in the set up and running of annual vaccination clinics, including housebound and care home vaccinations. 
  • Assist in the continued delivery of Staff Wellbeing Initiatives

Meeting Attendance

  • Attending relevant meetings, producing agendas and minutes with the support of the PCN Manager and Clinical Director

Communications and Working Relationships

  • Contribute to the overall management and delivery of national and local Primary Care Network priorities and initiatives, by working closely with the PCN Manager, Clinical Director, and the Primary Care Network team.
  • Undertake distinct tasks and activities to support the delivery of project milestones
  • Produce communications to keep practices and staff up to date on developments within the PCN. 
  • Liaise with third parties with regard to aspects of PCN work 
  • Ensure practice websites are kept up to date on PCN development
  • Build and maintain good relationships with clinical staff involved in or associated with the network to maintain effective clinical engagement at all times

Person Specification

Qualifications and Experience 

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development
  • Administrative support experience
  • Experience and success of communicating with people
  • Experience of working in teams; able to promote teamwork 
  • Working in a computer environment
  • Good understanding payment reconciliation

Knowledge and Understanding

  • Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies
  • An appreciation of the NHS agenda and Government targets 

Skills and Competencies 

  • Computer literate with an ability to use EMIS (desirable) and Microsoft office packages (essential) 
  • Understand the aims of current healthcare policy within the PCN 
  • Able to analyse, interpret and present data 
  • Has attention to detail, able to work accurately
  • Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines 
  • Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems 
  • Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience 
  • An excellent understanding of data protection and confidentiality issues 


  • Works effectively independently and as a member of a team 
  • Continued commitment to improve skills and ability in new areas of work
  • Self-motivated and proactive 
  • Able to undertake the demands of the post with reasonable adjustments if required 
  • Independently mobile to be able to work across several sites and travel to meet with stakeholders 
  • Adaptability, flexibility and ability to cope with uncertainty and change 
  • Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks
  • Excellent time keeping and prioritisation skills 


The postholder will:

  • Develop a culture that promotes equality and values diversity. The postholder must be aware of and committed to the Equality and Diversity policies of the appointing GP Practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
  • Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.
  • The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation’s safeguarding protection policies and procedures.
  • Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload and resources